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Introduction to Understanding Students' and Other Stakeholders' Needs
 Understanding Students’ and Other Stakeholders’ Needs examines how your institution works actively to understand student and other stakeholder needs. It examines your institution's processes and systems related to: - Student and stakeholder identification
- Student and stakeholder requirements
- Analysis of student and stakeholder needs
- Relationship building with students and stakeholder
- Complaint collection, analysis, and resolution
- Determining satisfaction of students and stakeholders
- Measures
- Analysis of results
- Improvement efforts
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